E-1 Problem Solving
A flipper by the cash register contains information about dealing with problem situations.
E-2 Reference Room
LEARNING ACTIVITY: Reference Room Treasure Hunt Questions (doc) | Answers
Reference 123 Service Module (Houston)
E-3 Voter Registration
- Cards are located in file drawer
- Use maps to locate:
- In city: precinct number
- In county: section, township & range
- Put by postage meter machine to be taken to courthouse
- Give TC count when taken
- Call the County Clerk at 229-3410 if any questions
E-4 Claimed Returneds
- If there is time, immediately check the shelf.
- If not, politely obtain as much information as possible and make a note. Explain that we will check here as soon as possible.
- If not found, add a note to the patron record with initials and date.
- If found here, apologize for the mistake.
E-5 Lost Materials
- Check the shelf
- Write a large receipt
- Include title and author, price, patron name and address
- Put a copy of the receipt in Circulation librarian’s box to enter into the system
- Enter money in cash register
- We can refund the price of the item if found and returned in good condition within 6 months
E-6 Opening & Closing Procedures (pdf)
E-8 Local History
LEARNING ACTIVITY: Local History & the Ottawa Library see Learning Activities
E-9 Genealogy (pdf)
E-10 Reader’s Advisory
LEARNING ACTIVITY: see Learning Activities
